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We treat others with kindness and respect, even if we disagree. We don’t say negative things about Blue Sky, our customers, our carers or our colleagues. We don’t moan – If we have an issue we deal with it openly, respectfully and sensitively. We will always tread gently with people’s feelings. We recognise that everyone is a unique individual. We will always seek to understand others, and to see the other person’s point of view, before we seek to be understood ourselves. We will strive to listen more than we talk. Whenever we are working with or making decisions that affect the children in our care, our aspirations will always be the same as those for our own children.
Whatever your role, you are valued for your contribution. We discourage unhealthy competition between colleagues and teams. We are one team and we all work together to ensure that the whole company is a success. We support each other and we take care of each other. We will always strive to provide the opportunity for children, carers, colleagues and our customers to be the very best they can be.
We learn from our mistakes, we don’t hide them for fear of blame. Making an honest mistake when you’ve thought something through and did things for the right reasons is fine. We share problems so we can work collaboratively to find solutions. We all take responsibility to share ideas and nurture other people’s ideas. We encourage a ‘can-do’ attitude.
When we say we’ll do something or we’ll get back to someone, we do it. We don’t let people down – colleagues, carers, customers or children.